Frequently Ask Question
  • Q. How much do deliveries cost?
    A. Inside Dhaka deliveries cost is 60 Tk & long distance from Dhaka deliveries cost 300 tk and outside from Dhaka we deliver your products by Quriyar.
  • Q. How can I contact you?
    A. You can always call +8809611611711 or +8801933322800 Or Inbox us in Facebook or Messenger to contact with us.
  • Q. How does the site work?
    A. You can browse the site or use our search engine to find your desired Baby products. You can then contact or inbox us to your desired products. A eKidMart representative will then deliver your order right to your home or your address which you provided to us.
  • Q. What are your delivery hours?
    A. We deliver from 8 am to 10 pm every day. You can choose from available slots to find something that is convenient to you.
  • Q. How do I pay?
    A. We accept cash on delivery and we also have Online bkash service. Don’t worry, our eKidMart representatives should always carry enough change.
  • Q. I can’t find the product I am looking for. What do I do?
    A. We are always open to new suggestions and will add an item to our inventory just for you. There is a "Product Request" feature that you can use to inform us your requirement. You can also call +8809611611711 or +8801933322800
  • Q. Do you serve my area?
    A. We are currently serving all of Dhaka city
  • Q. What about the prices?
    A. Our prices are our own but we try our best to offer them to you at or below market prices. Our prices are the same as the local market and we are working hard to get them even lower! If you feel that any product is priced unfairly, please let us know.
  • Q. How do you deliver?
    A. We use our own fleet to deliver. Our goal is to the products to your home in time.
  • Q. Why should we buy from you when I have a store nearby?
    A. Well, that is up to you but have your items delivered to your house for free. Our prices are sometimes lower than that of major superstores in the city. We also carry a larger variety than the average corner-shopping store. So, there is really no reason to not buy from us.
  • Q. What is your policy on refunds?
    A. For diapers we have a one (1) day return policy. We will not accept any diaper items as return if more than 20% of the pack has been used. We reserve the right to refuse refund. Please contact us at +880-193-3322-800 if you want to return an item.
  • Q. What about quality?
    A. We try our best to source the best quality items for you but if you are dissatisfied, you can always send them back with the delivery person. If you forget to do that, you can call us within 3 days and we will replace the product.
  • Q. Can I order over the phone?
    A. Absolutely. Our hotline is +880-193-3322-800. Or +8809611611711
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